On the day, acute problems - Please call from 8am Monday-Friday to discuss your care needs with the Receptionists/Care Navigators at the Practice. They will be able to provide advice, signpost you to the most suitable clinician dependant upon your condition, refer for further care and also arrange an appointment to see the doctor at the surgery. They will ask a series of questions but this is only to ensure that you get the best possible care.

Routine, Ongoing appointments - Please call AFTER 10am for these. An ongoing appointment is for a condition you have been seen at the surgery for before and have been requested back for a follow-up to check on how your condition is.

Nurse appointments - nurses appointments can be pre-booked Monday - Friday at any time. Please call into the surgery or phone us to book these. Please also mention to the receptionist what this appointment is for so we can book you with the correct nurse for the right amount of time, to save you having to re-book.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out of hours arrangements and other available local services.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Extenuating Circumstances

If you have missed an examination or deadline (or assessed work has been affected) because of illness, we can provide a supporting statement as long as we have seen you during the illness, or we have a letter from a doctor/health professional who has seen you. We regret we cannot provide supporting statements in any other circumstance.

EC forms are filled out online at the University in 'Your Portal'; please fill out your part of the form stating why you were off and when, and bring a copy of this into reception along with the blank form for your doctor to fill out.

If you would like to request a separate supporting letter for university then there would be a £10 charge for this; Extenuating Circumstance forms are free so please try to use these instead.

Medical Notes for Tutors - You do not need a Medical note for absence from lectures for up to 5 days. Self certificates are available from reception.

Extended Access appointments are available at various local clinics; please see below for more information.

Improving access to general practice: weekend appointments available

Extended hours appointments are now offered to all patients needing an appointment over the weekend and evenings.

These are held at various clinics (see below)

• Potteries Medical Centre (Wednesday; 5.00pm to 8.00pm & Saturday 9.00am to 1.00pm)
• Harley Street Medical Centre (Monday, Thursday - 5.00pm to 8.00pm)
• Moorcroft Medical Centre (Tuesday, Friday - 5.00pm to 8.00pm)

Reception staff at Harley Street will be able to arrange these for you at your request. Please note they will need your consent to book these, as the extended access practitioner will need access to your medical records. Receptionists will also ask for a brief reason for the visit and your contact telephone number, which will be treated in strict confidence.

https://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services

https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services

If possible please try to telephone reception between 09:00 and 10:30 if you require a home visit.

Our urgent care practitioner will call you back to discuss your problem over the phone.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Harley Street Medical Centre is a training practice with close ties to Keele University Medical School. We train junior doctors, those who have recently qualified and those wishing to be General Practitioners. 

A lot goes on "behind the scenes" with respect to teaching, training, mentoring and assessing, and this is organised by the practice team.

From a patients perspective what does all this mean?

The qualified doctor in training (trainee) may be sitting in with your doctor or your doctor may be sitting in with the trainee! You may be asked to be videoed on occasions. Remember with all of the above you can always say no to any involvement with the trainees.

The trainees are usually with the Practice for between 4 to 6 months and hence you will notice quite a turnover in doctors over the year.

We hope you find the teaching and training status of the Practice acceptable and not a hindrance.