Opening Times

Out Of Hours Care

Walk in Centres are available locally. The Haywood Hospital located on High Lane in Burslem and The Midway at Morton House in Newcastle-under-Lyme.

NHS 111 Service

111 is the NHS non-emergency number. It’s fast, easy and free.

Call 111 and speak to an adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• severe bleeding that cannot be stopped
• severe allergic reactions
• severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Non-life-threatening emergencies

If it is not a life-threatening emergency and you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:

• self care at home
• calling NHS 111
• talking to a pharmacist
• visiting or calling your GP
• going to a local NHS walk-in centre 
• attending an urgent care centre or minor injuries unit
• making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker

Choose the best service for your needs, as this will ensure the ambulance service is able to respond to the people who need help the most.

-information taken from NHS.uk

On the day, Acute problems:

Advise Reception of your problem on the day.

They will signpost you to the most appropriate clinician to deal with your problem.

Home Visits

Home visits are also offered for house bound patients or those with mobility issues.

Please call before 11am to book these for that day.

These will be triaged by our urgent care practitioner and the appropriate clinician will visit.

Nurse Appointments

Nurses appointments can be pre-booked Monday-Friday at any time.

Please call into the surgery or phone us to book these.

Please also mention to the Receptionist what this appointment is for so we can book you with the correct nurse for the right amount of time, to save you having to re-book.

Pre-bookable appointments with GPs:

These can be booked 1/2 weeks in advance and are for ongoing conditions only.

Online Service (This will be starting again in Late 2022)

Appointments with all doctors can be pre-booked online up to 4 weeks in advance, using your unique username and password which can be requested at the desk.

If you are having trouble getting an appointment due to work commitments, no online access, transport issues, or if you have to rely on a carer or relative to bring you to your appointment, please mention this to the receptionist and we will try our best to help.