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Please note that according to BMA guidance on the next steps for the NHS Covid 19 vaccine deployment, we have been asked to clinically prioritise services to free up maximum capacity to support the vaccination programme. This includes all non-essential paperwork and some routine non-urgent screening such as NHS health checks.

Whilst face to face, telephone and video calls are still available daily as normal, non urgent paperwork such as letters and insurance reports may take longer to complete. Nurses appointments are available daily and also baby immunisations will be completed as normal.

Free taxi shuttle service for Stoke-on-Trent residents

A free taxi shuttle service is being offered to Stoke-on-Trent residents who want to have the COVID-19 vaccination, but may have found it hard to get to a vaccination centre.

The new service will provide residents with a return trip from their homes direct to the city-wide vaccination programme.

The shuttle service began yesterday (29 December) and will operate into the new year. The shuttle taxis can be booked by calling 01782 234234.


Covid 19 cases are quickly rising with the new Omicron variant.

As we adapt to this unknown virus, and the new variant, we must ask everyone to do their bit and get their booster vaccine.

The science is clear, two doses is not enough and only a 3rd dose will offer protection for you, your family and your community.

For those people who are immunosuppressed, you will be invited for a forth dose through your hospital consultant.

If you have not yet had your first or second dose, it's not too late. Please don't be embarrassed, the NHS will be happy to offer you a first or second dose.

Remember, it takes 2-3 weeks for a vaccine to have an impact, so please come forward now. Our hospital wards are under pressure, we are predicting a difficult January for the NHS and if we want to reduce the risk of further social restrictions in our local community, we need to act now.

If you have questions about the vaccine, find out the facts from the NHS website. Covid 19 and long Covid are terrible illnesses, the vaccines are tried and tested and are our best hope. Please also continue to keep testing and maintaining hands, face, space and fresh air.

There are 3 ways to book your vaccine before December 31st 2021:





We are increasing the number of appointments, please keep checking for availability.

Please do not contact your GP practice directly for an appointment.


We are closed on Christmas Day Saturday 25th December, Boxing Day Sunday 26th December and also Monday 27th and Tuesday 28th December.

We are back open as normal on WEDNESDAY 29TH DECEMBER at 8am until 6.30pm

New Years Day (Saturday 1st January 2022) we are closed, and also Monday 3rd January.

We are back open TUESDAY 4TH JANUARY at 8am until 6.30pm


Please click HERE for more information

Have you been invited for a lung health check? take a look at the video below for more information on what to expect


We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.


Want to know all about your lungs? Step into our mega lungs and find out.

University Hospitals of North Midlands (UHNM) is inviting people from Stoke-on-Trent to find out more about their lung health by stepping into giant inflatable lungs at an event on Sunday 26 September 2021.

Shoppers at the Potteries Shopping Centre in Hanley will be able to talk to specialist nurses about their lung health and book a lung health check while looking around the mega lungs to find out more.

UHNM’s Lung Health Check programme is inviting past and current smokers aged 55-74 in Stoke on Trent to a NHS lung health check in a drive to improve earlier diagnosis of lung cancer and save more lives.

With one of the highest mortality rates for lung cancer in England, Stoke on Trent is one of 23 places across the country to run the Targeted Lung Health Check programme.

Dr Imran Hussain, Clinical Lead said: Lung cancer can often be caught too late as there are rarely symptoms at the earlier stages. The programme is designed to check those most at risk of developing lung cancer in order to spot signs earlier, at the stage when it’s much more treatable.

“We know that early diagnosis saves lives; therefore we want to offer this screening service to as many people in Stoke on Trent who are aged 55-74 and smoke or have ever smoked.  Even if your lungs feel fine, it is best to get them checked out.”

The lung health check takes place in two stages. The first is an initial phone assessment with a specially trained health care professional. If the assessment finds the person to be at high risk, they are offered a low dose CT scan of the lungs for further investigation.

Find the team in the Potteries Shopping Centre in the middle mall from 11am to 4pm.

For more information on the Targeted Lung Health Check programme please visit

We are conscious that some patients registered at Harley Street Medical Centre may be affected by current events in Afghanistan.  Harley Street Medical Centre is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.

COVID Restriction Update


Throughout the pandemic we have strived to make the Surgery as safe as possible for all our patients and staff. We will continue to do so going forward.


From the 19th July, nothing will change at the surgery - patients will need to still wear a face covering and socially distance and staff will continue to wear PPE. The number of patients allowed into the waiting area will also continue to be restricted. We do understand that this can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions to protect us all.


Covid has not gone away.


In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, and by video), not counting vaccinating 90% of the adult population twice in the last 6 months.


We have come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe as possible for ALL patients and staff. One positive case of covid within the surgery could wipe out our entire workforce for 10 days, and I'm sure you will agree, maintaining restrictions is a small price to pay in order that we continue with a full range of medical services, and keep our doors open.

Carers Week June 2021 Activities CLICK HERE
Choose if data from your health records is shared for research and planning

Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.

You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.



The practice phone lines will now close at 6.15pm Mon-Fri. The doors will remain open until 6.30pm.
Remember we have four phone lines 01782 212066, 206866, 206566, 212305
Your Gp surgery is still open, but due to the corona virus outbreak, how you contact your Gp surgery will be different at the moment.
Your NHS services have a range of measures in place to keep you safe from Covid-19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Face to face appointments are still available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to access what would be most appropriate for you and which practice member would best provide it.
Most Gp practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health care professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss this with your practice.
General practice continues to odder care based on clinical need.
General practice continues to off cervical smears and childhood immunisations.
Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how best to support you, based on your symptoms.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size will take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don't call us before you are invited. In the meantime, you can get information about the Covid-19 vaccination online at
Please be polite and respectful, your Gp and practice team are available and working hard to support you, your family and friends health care needs.
Please visit the local pharmacy for clinical advice on minor health concerns.
Four ways to seek healthcare advice from your Gp:
• Visit your Gp surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
• Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss this with your practice. 
• For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice via
• Download the NHS app to order repeat prescriptions and get health advice
We are still open and here for you. We are continuing to provide services as we have been doing throughout the Covid-19 pandemic. We are prioritising delivering care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01782 206866, 206566, 212066, 212305, for non-urgent advice or treatment, visit our website and send us your query. Our opening hours are Monday to Friday 8am to 6pm


Covid Vaccine FAQs and Mythbusters click to open the webpage

Click here for flu vaccination Mythbusters

Carers February 2021

Monthly Update for Carers

click here to check what's on!

click here for carer skills, training and development

A quick update on the changes to the surgery if we enter Tier 3 of the Coronavirus lockdown.

Rest assured we will still be open to patients, prescriptions can be requested as normal and we will still be seeing patients face to face if needed.

The only major change is we will be locking the front door as we did at the beginning of the lockdown, so please all queries need to be done via phone.

To be seen by a doctor you will need to be triaged first, and if your query cannot be dealt with via phone or video call then you will be offered a face to face appointment providing that you have no symptoms of corona virus such as a cough, fever and loss of taste or smell. We also ask that you wear a mask if coming to the surgery and sanitise your hands on arrival.

Thank you for your co-operation during this time, enabling us to continue providing a service to you. Helpful numbers and information on Corona Virus can be found under the ‘Corona Virus Useful Information’ tab on our website (can be found at the bottom of the page).

Remember if you want to request your repeat or acute prescription you can pop the request in the box outside the surgery, or e-mail your request over on

New Service Available

Health and Wellbeing coaches


A Health and Wellbeing Coach is someone who will listen, support, coach and motivate you to make healthier lifestyle choices

Provide non-discriminatory and non-judgmental support

Work with other services to ensure you can access the best support and care to address wider needs.

The service is available for patients aged over 16 or over; any individuals with long-term existing conditions or additional new conditions who feel they would benefit from increased support.

Contact us if you would like to access this service, either by phone, email, letter or using the contact details link at the top of this page and choosing 'send us your comments or suggestions'.

You will be contacted within 14 days by one of our coaches.

Flu Vaccine Information: Fluenz and gelatine - As per DHSC guidance, we can not currently offer an alternative flu vaccine to those patients that object to Fluenz nasal spray due to gelatine content. There will be a supply of alternative flu vaccine in November, but there is no exact date yet.

Social prescriber information

Here 4 u changes:


GP Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in public settings.

The Government guidance suggests there is no requirement for evidence for exemption.

It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them.

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Please do not contact the practice for an exemption letter, we cannot do these.


If you or a member of your household has been advised to self isolate for 14 days prior to an elective admission to hospital, for example before an operation, and your employer is requesting a sick note (Med3) to cover you during this time, please note that we cannot provide this unless you are sick. Your hospital admission letter should be sufficient evidence for this. If you need any further help please follow the information below

·         Click this link NHS 111 self declaration and apply for a self-isolation note. You should answer yes to the question: “Have you been told to self-isolate by an NHS service or a healthcare professional?” and tick the box that says “I have been told to self-isolate by a test and trace service” you will be able to get a self-isolation note sent to you.

·         Click here to open a template letter enter your details, print and give a copy to your employer

Carers Hub Monthly Update

Carers Hub - What's on in August

Our door is now open.

Please only attend if you have an appointment booked, and please wear a mask. You will be asked to sanitise your hands on entering the building. Do not attend if you have symptoms of Corona Virus such as a high temperature or cough.

Any queries or appointment requests will be dealt with over the phone, please do not visit the surgery for this as we would have to ask you to leave.

We are starting to ask people to attend for their birthday checks, you may receive a letter, text or telephone call asking you if you would like to attend for these.

We still have GP appointments available (please call for triage beforehand) and nurses appointments are still available.

A big thank you to our patients during this time, with your co-operation we are able to continue safely providing a service to the community.

CLICK HERE for information on holidays as the lockdown is eased


CLICK HERE to see some useful information from the Carers Hub, with useful contacts, things to do at home and the COVID-19 support network.


If you think you fall into the high risk category then we recommend you follow the guidelines issued by the government. This means

  •   Not leaving your home
  •   Stay at least 2 metres away from other people in your home

We are experiencing a high volume of calls, and must prioritise those who need medical assistance.

As of the 1st April 2020 we have a new service where you can submit your symptoms to us online rather than calling the surgery, please see our 'speak to your gp online' link at the bottom of this page for more information, or CLICK HERE to use this service.


We are temporarily changing the way we work here at Harley Street Medical Centre in response to the corona virus outbreak. Please see the link at the bottom of the website for a page detailing the changes that are being put in place.

For more information about sick notes while self isolating, please click on the 'Sickness certificates, Med 3s, sick notes' link at the bottom of the page.


We are getting a lot of requests from parents of children who have been told that over the counter medication can only be given to their children at school or nursery if prescribed by a doctor, or if the doctor writes a letter authorising this.

Medication bought over the counter does not require an authorisation letter from a GP.

Please see the following guidance for more information:

Parents who obtain over the counter medicines are able to authorise their use in school, where appropriate for their child. In all cases best practice should be followed:

  • obtain written parental consent
  • medication labelled by parent with child's name and school
  • instructions for administration
  • clear records are kept regarding administration of medicines, dose and time.
  • prescribing of medicines for long term conditions, such as asthma or epilepsy, will continue to be managed through the GP.

We are getting a lot of patients not turning up for Extended Hours appointments at local clinics. Please can you let one of our reception team know if you will not be attending so we can cancel, or call 01782 987585

This ensures that other patients who need to use this service can access these appointments. Thank you for your co-operation

Gardening Club

ALL WELCOME at our gardening club. For new and experienced gardeners alike, refreshments provided. Make friends and learn some new skills!

CLICK HERE for Gardening Club Autumn and Winter Sessions 2019-2020

The day has temporarily changed to a Wednesday and will be inside. There will however be meetings held on 21st November, 19th December, 23rd January and 20th February. Will revert to weekly again thereafter.

Gardening Club

Last week we made bug hotels in the shape of Bottle Kilns, see below for images.

gardeninggardgard clubgarden clubgarga

Everyone welcome and refreshments will be provided. Every Thursday between 2.30pm and 4.30pm.

We are mentioned in the October issue of PCC Insight, please click on the link below

PCC Insight Article October 2019

Harley Street is in the Sentinel! click the link above for the article.

We are now using CHAIN SMS to contact patients. This system allows us to send text messages to patients, meaning we can be more proactive about contacting you quickly and securely.

We might send reminders, messages about your medication, advice or information to let you know we tried to call.

Please ensure your mobile number is up to date if you would like to receive this service.

Chain SMS Poster


A huge congratulations to all GPs, Practice staff, patients, volunteers, family and friends who have supported a parkrun practice since the launch in June 2018.

We are proud and excited to announce we have just surpassed 1,000 parkrun practices AND we are well over the target of 1,000 GP pledges for the 1-year anniversary parkrun pledge day.




Letters being sent out to patients:

Due to confidentiality and security we will now be sending letters to patients email addresses and we will also be requesting a read receipt. The email will come from our secure NHS email account (

Please ensure that we hold your up to date email address.

Thank you

We have achieved Digital Champion Status 2019/20!

Two modes of delivery of technology enabled care available for patients to access for at least the previous three months and staff learning completed, have the necessary infrastructure in the practice to use digital delivery, and practice support for digital delivery to patients with long term conditions/lifestyle habits/carers.

Digital Champion Certificate

CD DrugsHomeless Clinic

Harley Street Medical Centre currently has a waiting time of 3 to 4 weeks for Non NHS work such as non clinical support letters for housing, benefit appeal letters, bus pass forms, insurance forms etc.

Are you homeless or do you know someone who is homeless?
Have you heard of Hanley Baptist Church on Regent Road in Hanley?
On a Tuesday from 10am to 12pm they offer: Hot Drinks & A Hot Meal. They also offer the following service's during 10am to 12pm on a Tuesday: Social Care, Citizens Advice Bureau, Hostels, Mental Health Service, Drugs & Alcohol Service, Housing.
On a Thursday from 5pm to 8pm they offer a hot meal, clothing and a food and drink pack for the following day.

We are now offering a drop in clinic on a Thursday afternoon between 2pm-6pm, with help from a doctor, nurse, pharmacist, VAST, drug and alcohol services, an urgent care practitioner and a mental health practitioner. No appointment necessary, just drop in between 2pm-6pm and register with the surgery to access these services.


Extended hours clinics are now fully operational and as a result of this we will no longer offer clinics on a Saturday morning after the 22nd December 2018.


Polite Notice:
The doctors will only deal with 1 problem per consultation of 15 minutes. It is unsafe practice to ask the doctor to deal with more than one condition per consultation and it will make the doctors surgery run late for all the other booked in patients.

Breast Screening Service

All eligible women from Harley Street Medical Centre will be invited to attend their breast screening appointment please click on the link to visit the breast screening services social media page:

The surgery will be closed every Thursday from 1pm to 2pm for a practice meeting. The surgery will re-open as normal at 2pm.

The National Team have produced an Easy Read Bowel Scope Leaflet. This explains bowel scope screening in a more pictorial format, and may be helpful for explaining bowel scope screening to patients with learning disabilities, patients where English is not their first language or those who struggle with written English.

The leaflet can be found here:

NHS England have also produced a youtube video which explains bowel scope screening. It is specifically aimed at those with learning disabilities, and carers, but can be used by everyone to help them understand the bowel scope screening process.

Care Navigation:

Our reception staff are now trained to help navigate you to the right service.
You will be asked some questions about your request for an appointment. This is to enable us to refer you to the correct service for you needs. Not every appointment requires a Doctors input, some conditions can be treated by a nurse, pharmacist, walk in centre or hospital if needed

Chaperone policy – patient information

You have the right to request that a chaperone be present during all or part of a consultation, particularly if examination of an intimate nature is involved. This most often applies when examination of the breasts, back passage or genitals is required but you can ask for a chaperone during any examination. The chaperone will be an appropriately trained healthcare professional, who will be there to provide you with support and reassurance during the relevant part of the consultation. They will need to be able to see what the examining clinician is doing, so will stand inside the curtains around the examination couch.

A family member is not suitable to act as a chaperone, but may also be present should you so wish.

Please note that it may be necessary to book another appointment or refer you elsewhere should a chaperone be required for your examination and none is available.

If the clinician offers you a chaperone and you would prefer not to have anyone present, you can decline; the clinician may then proceed with the examination if you are willing for this to occur, but may decide that it would be preferable for another clinician to perform the examination, be it with or without a chaperone present, and you may therefore be asked to book another appointment.

All discussions and decisions regarding the presence of chaperones will be documented in your medical records, together with the name of any chaperone who is present during an examination.

DNA (Did Not Attend) Policy

Harley Street Medical Centre is committed to ensuring that the best possible service is provided to all patients registered within the practice.
This policy relates to the handling of DNA’s and outlines the expectations of patients and staff in the management of these instances.
Failing to attend booked appointments has a negative impact on the practice staff and its patients in the following manner:
• The ‘DNA’ patients take the appointment slot for another patient who could have attended. The effect of this is increased waiting time for appointments.
• The time and personnel required to follow-up and rebook DNA patients diverts practice staff from other duties and is therefore a waste of resources.
By all of our staff (clinical and non-clinical) being consistent in applying the DNA policy, this encourages patients to assist in ensuring that clinics are managed as efficiently as possible and reduce the amount of wasted appointments throughout the surgery.


It is the responsibility of Harley Street Medical Centre staff to make every reasonable effort to ensure that the patient is aware of their booked appointment.
Every effort will be made to communicate effectively with all patients including those with language, literacy, vision and hearing difficulties. The practice will exercise discretion on a case-by-case basis to avoid disadvantaging patients in the case of genuine hardship, misunderstandings and other unavoidable circumstances.
It is the patient’s responsibility to:
• Advise Harley Street Medical Centre staff of any changes to their contact details and change of address.
• Attend their arranged clinic appointment or reschedule/cancel with reasonable advanced notice.
1. In the event that a patient DNA’s their appointment for the first time then the appointment will be recorded as DNA in the patient records and our practice staff would ring or send this letter to the patient.
2. If a patient DNA’s a second appointment within a 12 month period, they will be sent the letter for a second time and, again, will be recorded on the patient records as a second DNA.
3. If a patient DNA’s their third appointment within a 12 month period, they will be sent a final Harley Street Medical Centre DNA warning letter and could possibly result in the patient being expected to find an alternative GP practice.

Any further DNA appointments after the third will result in a letter being sent to the patient informing them that they have been removed from the practice list.

Harley Street Medical Centre Repeat prescriptions

All repeat prescriptions take 48 hours to process

Please order your medication AT LEAST 1 WEEK IN ADVANCE to ensure that you do not run out as we CANNOT issue your prescription any quicker than 48 hours

The surgery has a social media page.  Please visit our page and like / share it via facebook.

The link is:

Harley Street Medical Centre currently has a waiting time of 3 to 4 weeks for Non NHS work such as non clinical support letters for housing, benefit appeal letters, bus pass forms, insurance forms etc.

We now carry out Taxi Medicals, £80 charge. Please speak to reception


 The doctor will expect your appointment to be for one problem only. If you wish to discuss more than one problem with the doctor, please inform the receptionist that you will need a double appointment.

New Appointment System 

Why are we doing this?

In response to our patient feedback and survey, we would like to inform all of our patients of our new appointments service.

Due to the demand of Covid the GP appointments are now all clinically triaged.. You will still be able to see a doctor but we will be signposting the following things to the below.

Physicians Associate 

Chest infections

Cough up to 3 weeks duration

Sore throat

Ear Pain

Runny nose


Skin infections including cellulitis leg ulcers

UTI- kidney infection cystitis

Conjunctivitis- Sticky eye

Musculoskeletal pain excluding back and neck pain





Chest pain

Severe choking/sudden breathlessness

Loss of consciousness


Excessive bleeding

Focal weakness/Stroke

Sudden severe headache

Non blanching rash- glass test- eyes hurt by light and headache

Sudden severe stomach pain

Overdose of drugs


Medication reviews

Discharge letter medication


A & E

Injury and falls

Foreign bodies


Sudden loss of vision


Blocked catheter- District Nurse

Dentist- Dental pain/gum infection abcesses

How will this work?

The reception team will be asking you the question, “Why do you need the appointment with the Doctor?”


We will be starting this change to our appointments on October 10th 2017. Please bear with us during this change, we are listening to you and trying to book your appointment with the most appropriate clinician long term. We are hoping this will allow us to make the GP appointments more accessible to you all.

All first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Please register and book an appointment with the practice nurse to get your vaccination. Click the following NHS link for more information



Harley Street Medical Centre Philosophy of Care


The staff at Harley Street Medical Centre aspire to deliver excellence in medical practice and patience care. We are not complacent and constantly strive to improve the care that we offer our patients.

We do this, through education and audit, which enables the team to update their knowledge and skills in order to improve clinical performance and the service we provide to meet an ever-changing environment and patient needs.


Our Vision

Is to maintain a friendly and caring environment and to provide a team approach.

To provide a service that meets the population needs around accessibility.

All staff to be productive in Health Education.

To work in partnership with other healthcare providers.


We believe that each individual is unique with physical, spiritual, psychological and social needs and to have the right to make choices about their health

Have the right to safe, cost-effective health care.

The goal is to assist the individual to attain optimal level of well-being, co-operation and collaboration with the Multidisciplinary Team.     



Free taxi shuttle service for Stoke-on-Trent residents

A free taxi shuttle service is being offered to Stoke-on-Trent residents who want to have the COVID-19 vaccination, but may have found it hard to get to a vaccination centre.

The new service will provide residents with a return trip from their homes direct to the city-wide vaccination programme.

The shuttle service began yesterday (29 December) and will operate into the new year. The shuttle taxis can be booked by calling 01782 234234.

Health News from the BBC and the NHS

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