Latest News


It is with great sadness that we have to inform you that our former partner, Dr Joseph Hapuarachi, sadly passed away yesterday. Our thoughts and prayers are with his family at this difficult time.


It's #NationalBreastfeedingWeek, and everyone has a part to play in helping mums to breastfeed 👶

Over the next week we'll be sharing lots of tips and advice to help with your breastfeeding journey.

For more information, head to:
Have you got questions about breastfeeding?🤰

The Start for Life Breastfeeding Friend Chatbot has lots of useful information and advice. Available whenever you need it, get the answers you need now:

A happy baby isn't just a fed baby. Every cuddle, smile and interaction counts, for you and your baby.

Here are some top tips for keeping your little one happy.


Please note:
From the end of July we will no longer have a doctor present on the University Campus. All patients will be seen at Harley Street Medical Centre.

The North Staffs Loneliness Partnership is having four social and information events in June, the month of Community. The events will support people to connect with local services and each other, to reduce isolation. 



Please be aware that the surgery will be closed on Thursday 2nd June and Friday 3rd June. We shall open as normal on Monday 6th June.

Thank you






Staffordshire Dignity In Care Awards 2022 click here for information on how to nominate!


Please note that we are closed Friday 15th April and Monday 18th April due to the upcoming bank holiday. We will be back open as normal on Tuesday 19th April.

Thank you

If you have been referred for a chest X-ray by your GP, you can now now attend a walk-in clinic instead of waiting for an appointment. Please see below times and location for these clinics. You do not need to take any paperwork with you as the surgery will send this electronically.

Chest Xray clinic details CLICK HERE

We would like to announce that Dr Catherine Stephenson will be leaving the practice at the beginning of April.

We would like to say a big thank you for her years of service and wish her all the best for the future.

Dr Monique Keersmaekers will be taking over the role of lead GP at the practice.



We want children in our community to have the best

start in life and be safe. That’s why we’re helping to

spread the word about an exciting project called

Together for Childhood.

Together for Childhood is a community-led approach

that’s bringing families, local organisations, schools

and many others together in Chell, Chell Heath and

Fegg Hayes to find ways to prevent child sexual

abuse. There are lots of projects underway, from

identifying ways to make local areas safer through

better lighting and CCTV, to delivering programmes

that help people feel more confident about spotting

signs of abuse and reporting them.

Click through to watch a short film, to learn about

the project and why the community is getting behind


Do you know about the work that’s happening in

our community to keep children safe?


Last week we posted about Together for Childhood,

a project that’s running in Chell, Chell Heath and

Fegg Hayes. It’s a community-led project, bringing

families, local organisations, schools and many

others together to find ways to prevent child

sexual abuse that are tailor-made to our


Click through to watch the second in a series of

short films and find out about the work that’s been

happening and how you can get involved.

Child abuse can be hard to talk about, but we

all have a role to play in keeping the children

in our community safe.


Over the last few weeks, we’ve been posting

about Together for Childhood, a local project

that’s bringing the community together to find

ways to prevent child abuse. Catch

the third in a series of short

films from the project team. You’ll learn the

signs of abuse we can all look out for and

what to do if you have concerns about a child.

Click through now to watch the film:

If you’re worried about a child, contact the

NSPCC’s helpline on 0808 800 5000.

Have you had a concern about a child but not

felt sure if you should speak up, or known

who to speak to? There are lots of people who

can help.


You can speak with a trusted professional,

such as a doctor, someone at the child’s

school or leaders of your local community

group. You can also speak anonymously to

someone at the NSPCC’s helpline on 0808 800



For more advice how to spot signs of abuse

and what to do if you’re worried about a child,

click through to watch this short film:

Have you had a concern about a child but

not felt sure if you should speak up, or who

to speak to?


Watch the last in a series of four films from

the team behind Together for Childhood, a

local project that’s bringing the community

together to find ways to prevent child sexual

abuse. They’ve been talking to the

community about why some people feel

reluctant to speak up and who you can go to

for support. Click through to watch the short

film on YouTube:

If you’ve spotted something that’s made you

worried about a child’s safety, it can be hard

to know what to do. It can be particularly

difficult if you have connections to the child

or the person you suspect is harming them,

as Mark from @stokenorthbiglocal explains.


Whatever your worry, however big or small

it might be, please do share it. You can

speak to the NSPCC anonymously on 0808

800 5000. They can answer your questions

and provide you with advice or reassurance.


To hear more from others in our community

about why some people feel reluctant to

speak up and who you can go to for support,

click through to watch this short film on



Please note that according to BMA guidance on the next steps for the NHS Covid 19 vaccine deployment, we have been asked to clinically prioritise services to free up maximum capacity to support the vaccination programme. This includes all non-essential paperwork and some routine non-urgent screening such as NHS health checks.

Whilst face to face, telephone and video calls are still available daily as normal, non urgent paperwork such as letters and insurance reports may take longer to complete. Nurses appointments are available daily and also baby immunisations will be completed as normal.

Free taxi shuttle service for Stoke-on-Trent residents

A free taxi shuttle service is being offered to Stoke-on-Trent residents who want to have the COVID-19 vaccination, but may have found it hard to get to a vaccination centre.

The new service will provide residents with a return trip from their homes direct to the city-wide vaccination programme.

The shuttle service began yesterday (29 December) and will operate into the new year. The shuttle taxis can be booked by calling 01782 234234.


Covid 19 cases are quickly rising with the new Omicron variant.

As we adapt to this unknown virus, and the new variant, we must ask everyone to do their bit and get their booster vaccine.

The science is clear, two doses is not enough and only a 3rd dose will offer protection for you, your family and your community.

For those people who are immunosuppressed, you will be invited for a forth dose through your hospital consultant.

If you have not yet had your first or second dose, it's not too late. Please don't be embarrassed, the NHS will be happy to offer you a first or second dose.

Remember, it takes 2-3 weeks for a vaccine to have an impact, so please come forward now. Our hospital wards are under pressure, we are predicting a difficult January for the NHS and if we want to reduce the risk of further social restrictions in our local community, we need to act now.

If you have questions about the vaccine, find out the facts from the NHS website. Covid 19 and long Covid are terrible illnesses, the vaccines are tried and tested and are our best hope. Please also continue to keep testing and maintaining hands, face, space and fresh air.

There are 3 ways to book your vaccine before December 31st 2021:





We are increasing the number of appointments, please keep checking for availability.

Please do not contact your GP practice directly for an appointment.



Please click HERE for more information

Have you been invited for a lung health check? take a look at the video below for more information on what to expect


We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

COVID Restriction Update


Throughout the pandemic we have strived to make the Surgery as safe as possible for all our patients and staff. We will continue to do so going forward.


From the 19th July, nothing will change at the surgery - patients will need to still wear a face covering and socially distance and staff will continue to wear PPE. The number of patients allowed into the waiting area will also continue to be restricted. We do understand that this can be frustrating but we know that when people come to us they are sick and vulnerable so we feel it would be wrong to not take these small precautions to protect us all.


Covid has not gone away.


In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, and by video), not counting vaccinating 90% of the adult population twice in the last 6 months.


We have come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe as possible for ALL patients and staff. One positive case of covid within the surgery could wipe out our entire workforce for 10 days, and I'm sure you will agree, maintaining restrictions is a small price to pay in order that we continue with a full range of medical services, and keep our doors open.

Choose if data from your health records is shared for research and planning

Your health records contain a type of data called confidential patient information. This data can be used to help with research and planning.

You can choose to stop your confidential patient information being used for research and planning. You can also make a choice for someone else like your children under the age of 13.



The practice phone lines will now close at 6.15pm Mon-Fri. The doors will remain open until 6.30pm.
Remember we have four phone lines 01782 212066, 206866, 206566, 212305
Your Gp surgery is still open, but due to the corona virus outbreak, how you contact your Gp surgery will be different at the moment.
Your NHS services have a range of measures in place to keep you safe from Covid-19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Face to face appointments are still available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to access what would be most appropriate for you and which practice member would best provide it.
Most Gp practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health care professional face-to-face, this will be arranged. If you have a preference about how to access care you can discuss this with your practice.
General practice continues to offer care based on clinical need.
General practice continues to offer cervical smears and childhood immunisations.
Your practice is delighted to be undertaking the largest vaccination programme in the history of the NHS. They are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how best to support you, based on your symptoms.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size will take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don't call us before you are invited. In the meantime, you can get information about the Covid-19 vaccination online at
Please be polite and respectful, your Gp and practice team are available and working hard to support you, your family and friends health care needs.
Please visit the local pharmacy for clinical advice on minor health concerns.
Four ways to seek healthcare advice from your Gp:
• Visit your Gp surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
• Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss this with your practice. 
• For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice via
• Download the NHS app to order repeat prescriptions and get health advice
We are still open and here for you. We are continuing to provide services as we have been doing throughout the Covid-19 pandemic. We are prioritising delivering care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01782 206866, 206566, 212066, 212305, for non-urgent advice or treatment, visit our website and send us your query. Our opening hours are Monday to Friday 8am to 6pm


Covid Vaccine FAQs and Mythbusters click to open the webpage

Click here for flu vaccination Mythbusters

New Service Available

Health and Wellbeing coaches


A Health and Wellbeing Coach is someone who will listen, support, coach and motivate you to make healthier lifestyle choices

Provide non-discriminatory and non-judgmental support

Work with other services to ensure you can access the best support and care to address wider needs.

The service is available for patients aged over 16 or over; any individuals with long-term existing conditions or additional new conditions who feel they would benefit from increased support.

Contact us if you would like to access this service, either by phone, email, letter or using the contact details link at the top of this page and choosing 'send us your comments or suggestions'.

You will be contacted within 14 days by one of our coaches.

Social prescriber information

Here 4 u changes:

Carers Hub Monthly Update


CLICK HERE to see some useful information from the Carers Hub, with useful contacts, things to do at home and the COVID-19 support network

  •  For more information about sick notes while self isolating, please click on the 'Sickness certificates, Med 3s, sick notes' link at the bottom of the page.


We are getting a lot of requests from parents of children who have been told that over the counter medication can only be given to their children at school or nursery if prescribed by a doctor, or if the doctor writes a letter authorising this.

Medication bought over the counter does not require an authorisation letter from a GP.

Please see the following guidance for more information:

Parents who obtain over the counter medicines are able to authorise their use in school, where appropriate for their child. In all cases best practice should be followed:

  • obtain written parental consent
  • medication labelled by parent with child's name and school
  • instructions for administration
  • clear records are kept regarding administration of medicines, dose and time.
  • prescribing of medicines for long term conditions, such as asthma or epilepsy, will continue to be managed through the GP.

We are getting a lot of patients not turning up for Extended Hours appointments at local clinics. Please can you let one of our reception team know if you will not be attending so we can cancel, or call 01782 987585

This ensures that other patients who need to use this service can access these appointments. Thank you for your co-operation

Gardening Club

ALL WELCOME at our gardening club. For new and experienced gardeners alike, refreshments provided. Make friends and learn some new skills!

CLICK HERE for Gardening Club Autumn and Winter Sessions 

We are hoping to start this again very soon!

Gardening Club

Last week we made bug hotels in the shape of Bottle Kilns, see below for images.

gardeninggardgard clubgarden clubgarga

Everyone welcome and refreshments will be provided.

Harley Street is in the Sentinel! click the link above for the article.

We are now using CHAIN SMS to contact patients. This system allows us to send text messages to patients, meaning we can be more proactive about contacting you quickly and securely.

We might send reminders, messages about your medication, advice or information to let you know we tried to call.

Please ensure your mobile number is up to date if you would like to receive this service.

Chain SMS Poster


A huge congratulations to all GPs, Practice staff, patients, volunteers, family and friends who have supported a parkrun practice since the launch in June 2018.

We are proud and excited to announce we have just surpassed 1,000 parkrun practices AND we are well over the target of 1,000 GP pledges for the 1-year anniversary parkrun pledge day.



Letters being sent out to patients:

Due to confidentiality and security we will now be sending letters to patients email addresses and we will also be requesting a read receipt. The email will come from our secure NHS email account (

Please ensure that we hold your up to date email address.

Thank you

We have achieved Digital Champion Status 2019/20!

Two modes of delivery of technology enabled care available for patients to access for at least the previous three months and staff learning completed, have the necessary infrastructure in the practice to use digital delivery, and practice support for digital delivery to patients with long term conditions/lifestyle habits/carers.

Digital Champion Certificate

CD DrugsHomeless Clinic

Harley Street Medical Centre currently has a waiting time of 3 to 4 weeks for Non NHS work such as non clinical support letters for housing, benefit appeal letters, bus pass forms, insurance forms etc.

Are you homeless or do you know someone who is homeless?
Have you heard of Hanley Baptist Church on Regent Road in Hanley?
On a Tuesday from 10am to 12pm they offer: Hot Drinks & A Hot Meal. They also offer the following service's during 10am to 12pm on a Tuesday: Social Care, Citizens Advice Bureau, Hostels, Mental Health Service, Drugs & Alcohol Service, Housing.
On a Thursday from 5pm to 8pm they offer a hot meal, clothing and a food and drink pack for the following day.

We are now offering a drop in clinic on a Thursday afternoon between 2pm-6pm, with help from a doctor, nurse, pharmacist, VAST, drug and alcohol services, an urgent care practitioner and a mental health practitioner. No appointment necessary, just drop in between 2pm-6pm and register with the surgery to access these services.




Polite Notice:
The doctors will only deal with 1 problem per consultation of 15 minutes. It is unsafe practice to ask the doctor to deal with more than one condition per consultation and it will make the doctors surgery run late for all the other booked in patients.

Breast Screening Service

All eligible women from Harley Street Medical Centre will be invited to attend their breast screening appointment please click on the link to visit the breast screening services social media page:

The surgery will be closed every Thursday from 1pm to 2pm for a practice meeting. The surgery will re-open as normal at 2pm.

The National Team have produced an Easy Read Bowel Scope Leaflet. This explains bowel scope screening in a more pictorial format, and may be helpful for explaining bowel scope screening to patients with learning disabilities, patients where English is not their first language or those who struggle with written English.

The leaflet can be found here:

NHS England have also produced a youtube video which explains bowel scope screening. It is specifically aimed at those with learning disabilities, and carers, but can be used by everyone to help them understand the bowel scope screening process.

Care Navigation:

Our reception staff are now trained to help navigate you to the right service.
You will be asked some questions about your request for an appointment. This is to enable us to refer you to the correct service for you needs. Not every appointment requires a Doctors input, some conditions can be treated by a nurse, pharmacist, walk in centre or hospital if needed

Chaperone policy – patient information

You have the right to request that a chaperone be present during all or part of a consultation, particularly if examination of an intimate nature is involved. This most often applies when examination of the breasts, back passage or genitals is required but you can ask for a chaperone during any examination. The chaperone will be an appropriately trained healthcare professional, who will be there to provide you with support and reassurance during the relevant part of the consultation. They will need to be able to see what the examining clinician is doing, so will stand inside the curtains around the examination couch.

A family member is not suitable to act as a chaperone, but may also be present should you so wish.

Please note that it may be necessary to book another appointment or refer you elsewhere should a chaperone be required for your examination and none is available.

If the clinician offers you a chaperone and you would prefer not to have anyone present, you can decline; the clinician may then proceed with the examination if you are willing for this to occur, but may decide that it would be preferable for another clinician to perform the examination, be it with or without a chaperone present, and you may therefore be asked to book another appointment.

All discussions and decisions regarding the presence of chaperones will be documented in your medical records, together with the name of any chaperone who is present during an examination.

DNA (Did Not Attend) Policy

Harley Street Medical Centre is committed to ensuring that the best possible service is provided to all patients registered within the practice.
This policy relates to the handling of DNA’s and outlines the expectations of patients and staff in the management of these instances.
Failing to attend booked appointments has a negative impact on the practice staff and its patients in the following manner:
• The ‘DNA’ patients take the appointment slot for another patient who could have attended. The effect of this is increased waiting time for appointments.
• The time and personnel required to follow-up and rebook DNA patients diverts practice staff from other duties and is therefore a waste of resources.
By all of our staff (clinical and non-clinical) being consistent in applying the DNA policy, this encourages patients to assist in ensuring that clinics are managed as efficiently as possible and reduce the amount of wasted appointments throughout the surgery.


It is the responsibility of Harley Street Medical Centre staff to make every reasonable effort to ensure that the patient is aware of their booked appointment.
Every effort will be made to communicate effectively with all patients including those with language, literacy, vision and hearing difficulties. The practice will exercise discretion on a case-by-case basis to avoid disadvantaging patients in the case of genuine hardship, misunderstandings and other unavoidable circumstances.
It is the patient’s responsibility to:
• Advise Harley Street Medical Centre staff of any changes to their contact details and change of address.
• Attend their arranged clinic appointment or reschedule/cancel with reasonable advanced notice.
1. In the event that a patient DNA’s their appointment for the first time then the appointment will be recorded as DNA in the patient records and our practice staff would ring or send this letter to the patient.
2. If a patient DNA’s a second appointment within a 12 month period, they will be sent the letter for a second time and, again, will be recorded on the patient records as a second DNA.
3. If a patient DNA’s their third appointment within a 12 month period, they will be sent a final Harley Street Medical Centre DNA warning letter and could possibly result in the patient being expected to find an alternative GP practice.

Any further DNA appointments after the third will result in a letter being sent to the patient informing them that they have been removed from the practice list.

Harley Street Medical Centre Repeat prescriptions

All repeat prescriptions take 48 hours to process

Please order your medication AT LEAST 1 WEEK IN ADVANCE to ensure that you do not run out as we CANNOT issue your prescription any quicker than 48 hours

The surgery has a social media page.  Please visit our page and like / share it via facebook.

The link is:

Harley Street Medical Centre currently has a waiting time of 3 to 4 weeks for Non NHS work such as non clinical support letters for housing, benefit appeal letters, bus pass forms, insurance forms etc.

We now carry out Taxi Medicals, £80 charge. Please speak to reception


 The doctor will expect your appointment to be for one problem only. If you wish to discuss more than one problem with the doctor, please inform the receptionist that you will need a double appointment.

New Appointment System 

Why are we doing this?

In response to our patient feedback and survey, we would like to inform all of our patients of our new appointments service.

Due to the demand of Covid the GP appointments are now all clinically triaged.. You will still be able to see a doctor but we will be signposting the following things to the below.

Physicians Associate 

Chest infections

Cough up to 3 weeks duration

Sore throat

Ear Pain

Runny nose


Skin infections including cellulitis leg ulcers

UTI- kidney infection cystitis

Conjunctivitis- Sticky eye

Musculoskeletal pain excluding back and neck pain





Chest pain

Severe choking/sudden breathlessness

Loss of consciousness


Excessive bleeding

Focal weakness/Stroke

Sudden severe headache

Non blanching rash- glass test- eyes hurt by light and headache

Sudden severe stomach pain

Overdose of drugs


Medication reviews

Discharge letter medication


A & E

Injury and falls

Foreign bodies


Sudden loss of vision


Blocked catheter- District Nurse

Dentist- Dental pain/gum infection abcesses

How will this work?

The reception team will be asking you the question, “Why do you need the appointment with the Doctor?”


We will be starting this change to our appointments on October 10th 2017. Please bear with us during this change, we are listening to you and trying to book your appointment with the most appropriate clinician long term. We are hoping this will allow us to make the GP appointments more accessible to you all.

All first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Please register and book an appointment with the practice nurse to get your vaccination. Click the following NHS link for more information



Harley Street Medical Centre Philosophy of Care


The staff at Harley Street Medical Centre aspire to deliver excellence in medical practice and patience care. We are not complacent and constantly strive to improve the care that we offer our patients.

We do this, through education and audit, which enables the team to update their knowledge and skills in order to improve clinical performance and the service we provide to meet an ever-changing environment and patient needs.


Our Vision

Is to maintain a friendly and caring environment and to provide a team approach.

To provide a service that meets the population needs around accessibility.

All staff to be productive in Health Education.

To work in partnership with other healthcare providers.


We believe that each individual is unique with physical, spiritual, psychological and social needs and to have the right to make choices about their health

Have the right to safe, cost-effective health care.

The goal is to assist the individual to attain optimal level of well-being, co-operation and collaboration with the Multidisciplinary Team.     



Free taxi shuttle service for Stoke-on-Trent residents

A free taxi shuttle service is being offered to Stoke-on-Trent residents who want to have the COVID-19 vaccination, but may have found it hard to get to a vaccination centre.

The new service will provide residents with a return trip from their homes direct to the city-wide vaccination programme.

The shuttle service began yesterday (29 December) and will operate into the new year. The shuttle taxis can be booked by calling 01782 234234.

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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