Comments & Complaints
We endeavour to achieve a high standard of service within the surgery. If you have any concerns or complaints we would like to investigate these. In the event of a complaint, please send it in writing to the Office Manager Yvonne Bell at the surgery; or if you would prefer to submit this online please click on our 'contact details' at the top of the page for an online form. Please ensure you leave up to date contact details to contact you in regards to this.
However, if you feel too uncomfortable to complain to the practice directly then you can make a complaint to the commissioner of the services instead.
NHS England is responsible for purchasing primary care services such as GPs, dentists, pharmacists, optical services and some specialised services, and you should contact them if you wish to complain about any of these services. Contact details as below.
By post to:
PO Box 16738
By email to: email@example.com
(Please state: ‘For the attention of the complaints team’ in the subject line).
By telephone: 0300 311 22 33
Alternatively, you can contact the local Patient Advice and Liaison Service (PALS), contact details below.
How to contact PALS
Stoke-on-Trent, North Staffordshire and South Staffordshire Team
- Write at: Floor 1, Morston House, The Midway, Newcastle-under-Lyme, Staffordshire. ST5 1QG.
- Telephone: 0800 783 2865
- Text: 07734 068 459
- Email: firstname.lastname@example.org
- Opening hours: Monday - Friday 9am - 4.30pm (excluding bank holidays)
If your complaint is not resolved you can refer to the Parlimentary and Health Service Ombudsman for further investigation.
Please visit www.ombudsman.org.uk for more information, or call 0345 015 4033 between 8.30am-5.30pm, Monday to Friday.
There are leaflets in reception with tips on how to make a complaint about an NHS service. We also have a leaflet available on our own complaints procedure.
Patient Feedback form