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Out Of Hours Care

clock_on_red_backgroundWalk in Centres are available locally, including Hanley Health and Wellbeing Centre on Stafford Street, The Haywood located on High Lane in Burslem and The Midway at Morton House at Newcastle Under Lyme.

NHS 111 Service

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to an adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Non-life-threatening emergencies

If it is not a life-threatening emergency and you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:

Choose the best service for your needs, as this will ensure the ambulance service is able to respond to the people who need help the most.

-information taken from

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website