Harley Street Medical Centre Tel: 01782 212066
Staffordshire University Tel: 03001231765
7:00am - 6.30pm
Walk in Centres are available locally, including Hanley Health and Wellbeing Centre on Stafford Street, The Haywood located on High Lane in Burslem and The Midway at Morton House at Newcastle Under Lyme.
NHS 111 Service
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to an adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
If it is not a life-threatening emergency and you or the person you are with does not need immediate medical attention, please consider other options before dialling 999:
Choose the best service for your needs, as this will ensure the ambulance service is able to respond to the people who need help the most.
-information taken from NHS.uk
Advise reception of your problem on the day. They will signpost you to the most appropriate clinician to deal with your problem.
These can be booked 1 week in advance, and are for ongoing conditions only.
Appointments with all doctors can be pre-booked online up to 4 weeks in advance, using your unique username and password which can be requested at the desk.
If you are having trouble getting an appointment due to work commitments, no online access, transport issues, or if you have to rely on a carer or relative to bring you to your appointment, please mention this to the receptionist and we will try our best to help.
Home visits are also offered for house bound patients or those with mobility issues, please call before 11am to book these for that day. These will be triaged by our urgent care practitioner, and the appropriate clinician will visit.
Nurses appointments can be pre-booked Monday-Saturday at any time, please call into the surgery or phone us to book these. Please also mention to the receptionist briefly what this appointment is for so we can book you with the correct nurse for the right amount of time, to save you having to re-book.
We also have a practice pharmacist who can see you, or call you, in regards to your medication. These appointments can be booked at any time.
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