The doctors will only deal with 1 problem per consultation of 10 minutes. It is unsafe practice to ask the doctor to deal with more than one condition per consultation and it will make the doctors surgery run late for all the other booked in patients.
EASTER OPENING HOURS: CLOSED ON GOOD FRIDAY 30TH MARCH AND EASTER MONDAY 2ND APRIL. REOPENING ON TUESDAY 3RD APRIL AS NORMAL.
STUDENT HEALTH WILL BE CLOSING FOR THE EASTER HOLIDAYS FOR 2 WEEKS FROM FRIDAY 23RD MARCH AND REOPENING ON MONDAY 9TH APRIL.
Breast Screening Service
All eligible women from Harley Street Medical Centre will be invited to attend their breast screening appointment from March 2018, please click on the link to visit the breast screening services social media page: https://www.facebook.com/NorthMidlandsBreastScreeningService
Dr Monique Keersmaekers
Dr Monique Keersmaekers will be joining the surgery as a salaried GP. Dr Monique Keersmaekers will be working all day on a Tuesday, Wednesday and Friday, and on a Thursday morning from Monday 15th January 2018.
The surgery will be closed every Thursday from 1pm to 2pm for a practice meeting. The surgery will re-open as normal at 2pm.
The National Team have produced an Easy Read Bowel Scope Leaflet. This explains bowel scope screening in a more pictorial format, and may be helpful for explaining bowel scope screening to patients with learning disabilities, patients where English is not their first language or those who struggle with written English.
The leaflet can be found here:
NHS England have also produced a youtube video which explains bowel scope screening. It is specifically aimed at those with learning disabilities, and carers, but can be used by everyone to help them understand the bowel scope screening process.
From the 24th October the appointment system at Harley Street Medical Centre is changing.
We have appointed an Urgent Care Practioner who is fully trained to triage all requests. All requests for on the day appointments, emergency appointments and home visits will go to the urgent care practioner. This means that when you ask for an on the day appointment, emergency appointment or home visit, your telephone number will be taken by the receptionist and you will receive a telephone call from the Urgent Care Practioner between the hours of 9 to 1pm and 2.30 to 3.30 in the afternoon who will allocate you an appointment with the most appropriate clinician for your needs. This may not be on the same day. Pre-bookable appointments are still available to book a week in advance.
Our reception staff are now trained to help navigate you to the right service.
You may be asked some questions about your request for an appointment. This is to enable us to refer you to the correct service for you need. Not every appointment requires a Doctors input, some conditions can be treated by a nurse, pharmacist, walk in centre or hospital if needed
Chaperone policy – patient information
You have the right to request that a chaperone be present during all or part of a consultation, particularly if examination of an intimate nature is involved. This most often applies when examination of the breasts, back passage or sexual organs is required but you can ask for a chaperone during any examination. The chaperone will be an appropriately trained healthcare professional, who will be there to provide you with support and reassurance during the relevant part of the consultation. They will need to be able to see what the examining clinician is doing, so will stand inside the curtains around the examination couch.
A family member is not suitable to act as a chaperone, but may also be present should you so wish.
Please note that it may be necessary to book another appointment or refer you elsewhere should a chaperone be required for your examination and none is available.
If the clinician offers you a chaperone and you would prefer not to have anyone present, you can decline; the clinician may then proceed with the examination if you are willing for this to occur, but may decide that it would be preferable for another clinician to perform the examination, be it with or without a chaperone present, and you may therefore be asked to book another appointment.
All discussions and decisions regarding the presence of chaperones will be documented in your medical records, together with the name of any chaperone who is present during an examination.
DNA (Did Not Attend) Policy
Harley Street Medical Centre is committed to ensuring that the best possible service is provided to all patients registered within the practice.
This policy relates to the handling of DNA’s and outlines the expectations of patients and staff in the management of these instances.
Failing to attend booked appointments had a negative impact on the practice staff and its patients in the following manner:
• The ‘DNA’ patients take the appointment slot for another patient who could have attended. The effect of this is increased waiting time for appointments.
• The time and personnel required to follow-up and rebook DNA patients diverts practice staff from other duties and is therefore a waste of resources.
By all of our staff (clinical and non-clinical) being consistent in applying the DNA policy, this encourages patients to assist in ensuring that clinics are managed as efficiently as possible and reduce the amount of wasted appointments throughout the surgery.
Responsibility It is the responsibility of Harley Street Medical Centre staff to make every reasonable effort to ensure that the patient is aware of their booked appointment.
Every effort will be made to communicate effectively with all patients including those with language, literacy, vision and hearing difficulties. The practice will exercise discretion on a case-by-case basis to avoid disadvantaging patients in the case of genuine hardship, misunderstandings and other unavoidable circumstances.
It is the patient’s responsibility to:
• Advise Harley Street Medical Centre staff of any changes to their contact details and change of address.
• Attend their arranged clinic appointment or reschedule/cancel with reasonable advanced notice.
1. In the event that a patient DNA’s their appointment for the first time then the appointment will be recorded as DNA in the patient records and our practice staff would ring or send this letter to the patient.
2. If a patient DNA’s a second appointment within a 12 month period, they will be sent the letter for a second time and, again, will be recorded on the patient records as a second DNA.
3. If a patient DNA’s their third appointment within a 12 month period, they will be sent a final Harley Street Medical Centre DNA warning letter and could possibly result in the patient being expected to find an alternative GP practice.
Any further DNA appointments after the third will result in a letter being sent to the patient informing them that they have been removed from the practice list.
Harley Street Medical Centre Repeat prescriptions
All repeat prescriptions take 48 hours to process
DROP OFF ON MONDAY AND THEN COLLECT ON WEDNESDAY AFTER 4PM
DROP OFF ON TUESDAY AND THEN COLLECT ON THURSDAY AFTER 4PM
DROP OFF ON WEDNESDAY AND THEN COLLECT ON FRIDAY AFTER 4PM
DROP OFF ON THURSDAY AND THEN COLLECT ON WEDNESDAY AFTER 4PM
DROP OFF ON FRIDAY AND THEN COLLECT ON TUESDAY AFTER 4PM
DROP OFF ON SATURDAY AND THEN COLLECT ON WEDNESDAY AFTER 4PM
Please order your medication AT LEAST 1 WEEK IN ADVANCE to ensure that you do not run out as we CANNOT issue your prescription any quicker than 48 hours
The surgery has a social media page. Please visit our page and like / share it via facebook.
Harley Street Medical Centre currently has a waiting time of 3 to 4 weeks for Non NHS work such as non clinical support letters for housing, benefit appeal letters, bus pass forms, insurance forms etc.
Dr Matthew Stephenson will be working part time from Monday 10th July 2017. This will mean a decrease in his available appointments.
We now carry out Taxi Medicals, £80 charge. Please speak to reception
The doctor will expect your appointment to be for one problem only. If you wish to discuss more than one problem with the doctor, please inform the receptionist that you will need a double appointment.
If you have booked an emergency appointment,
the doctor will expect it to be an emergency and will only treat you for that problem.
If you have any further non-urgent issues please make a routine appointment.
What is a clinical Pharmacist?
Clinical Pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work.
They can work directly with you, as part of the general practice team, to make sure your medicines help you get better and stay well.
Having a clinical pharmacist in the practice team means you can be treated by the best professional for your needs.
All pharmacists are registered with the General Pharmaceutical Council.
When will i see a clinical pharmacist? - You will see a clinical pharmacist when you need expert advice on your medicines. If your condition needs diagnosing, you will usually see a Gp first, who may then refer you on to a practice nurse or clinical pharmacist. Below are some examples of how a clinical pharmacist can help:
Long-term conditions: If you have a condition such as asthma, type 2 diabetes, arthritis or high blood pressure, the clinical pharmacist can discuss the medicines you're taking to make sure they're working for you. They can also help you with lifestyle changes to help you manage your condition.
Experiencing side effects: If you are experiencing side effects from your medicines, you and the clinical pharmacist can discuss this and work together to find a solution, such as changing your medicine or the dosage. If you are taking a number of different medicines, the clinical pharmacist can help make sure they are working well together.
Reviewing your medicines: If you are taking medicines over the long-term, you should be seen for a review at least once a year.
The clinical pharmacist can review all your medicines, discuss how they are working for you and carry out health checks, such as taking your blood pressure. They can also arrange for you to have blood or other tests.
After a stay in hospital: If your medicines have been changed while you were in hospital, the clinical pharmacist can help you explain these changes and ensure you get the maximum benefit from these medicines.
Common Illnesses: If you are suffering from a common illness such as a cold, hay fever, diarrhoea or an eye infection, you may see the clinical pharmacist instead of your Gp. The clinical pharmacist may be able to prescribe medicines to treat your condition. You will always be referred to a Gp if there is a need.
Your appointment: Just as when you see a Gp or a practice nurse, you will see a clinical pharmacist in a private consultation room.
Seeing the pharmacist does not replace an appointment with a doctor. You will still be able to see your Gp if you need to.
A clinical pharmacist will not give you your medicines. You should collect your medicines from a community pharmacy or dispensing doctor in the usual way.
Please let the surgery know if you need to cancel or reschedule your appointment.
For more information and case studies, please visit NHS England at: www.england.nhs.uk/commissioning/primary-care-comm/gp-action-plan/cp-gp-pilot/
and the Royal Pharmaceutical Society at www.rpharms.com/our-campains/pharmacists-and-gop-surgeries
New Appointment System
Why are we doing this?
In response to our patient feedback and survey, we would like to inform all of our patients of our new appointments service.
Due to the demand of the GP appointments we have employed a Clinical Pharmacist and later this year, an Advanced Nurse Practitioner. You will still be able to see a doctor but we will be signposting the following things to the below.
ANP / Pharmacist
Cough up to 3 weeks duration
Skin infections including cellulitis leg ulcers
UTI- kidney infection cystitis
Conjunctivitis- Sticky eye
Musculoskeletal pain excluding back and neck pain
Severe choking/sudden breathlessness
Loss of consciousness
Sudden severe headache
Non blanching rash- glass test- eyes hurt by light and headache
Sudden severe stomach pain
Overdose of drugs
Asthma and COPD reviews
Discharge letter medication
A & E
Injury and falls
Sudden loss of vision
Blocked catheter- District Nurse
Dentist- Dental pain/gum infection abcesses
How will this work?
The reception team will be asking you the question, “Why do you need the appointment with the Doctor?”
We will be starting this change to our appointments on October 10th. Please bear with us during this change, we are listening to you and trying to book your appointment with the most appropriate clinician long term. We are hoping this will allow us to make the GP appointments more accessible to you all.
All first-time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. Please register and book an appointment with the practice nurse to get your vaccination. Click the following NHS link for more information
REGISTER ONLINE NOW WITH EMIS WEB TO BOOK/CANCEL APPOINTMENTS AND ORDER REPEAT PRESCRIPTIONS ONLINE. PLEASE SPEAK TO A RECEPTIONIST FOR YOUR UNIQUE USERNAME AND PASSWORD.
Harley Street Medical Centre Philosophy of Care
The staff at Harley Street Medical Centre aspire to deliver excellence in medical practice and patience care. We are not complacent and constantly strive to improve the care that we offer our patients.
We do this, through education and audit, which enables the team to update their knowledge and skills in order to improve clinical performance and the service we provide to meet an ever-changing environment and patient needs.
Is to maintain a friendly and caring environment and to provide a team approach.
To provide a service that meets the population needs around accessibility.
All staff to be productive in Health Education.
To work in partnership with other healthcare providers.
We believe that each individual is unique with physical, spiritual, psychological and social needs and to have the right to make choices about their health
Have the right to safe, cost-effective health care.
The goal is to assist the individual to attain optimal level of well-being, co-operation and collaboration with the Multidisciplinary Team.